Step 1: Please ensure that the defect in your Aeron chair does not arise from natural variations in materials such as wood and leather and from non-standard parts and materials incorporated into your chair as ordered.
Such defects are not covered by the warranty provided by Herman Miller, Inc. Only chairs with manufacturing defects and other damage to operating mechanisms, structural components, linings and liners will be eligible for repair or replacement under the warranty provided by the company.
Step 2: Look for the warranty label under the front edge of the seat.
Aeron seats sold by authorized dealers have a warranty label under the front edge of the seat that lists the make and model, factory order number, and date of birth of the product. This warranty label will give you an idea of the extended warranty period for your chair. Products manufactured by the company before January 25, 1999 are covered by a 10-year limited warranty period, while those manufactured after that date are covered by a full 12-year warranty period.
Step 3: Determine the defect.
Before repairing your meat, it is best to determine the damage or defect to help the company and speed up the repair process. Defects can arise from structural components (frames, trusses, bases, etc.), operating mechanisms (adjustable armrests, sliders, pneumatic cylinders, suspensions, etc.), sheet metal, and other coatings.
Step 4: Check if your Aeron chair is still covered by warranty.
This can be done by checking the date of birth found on the warranty label. If your seat is still under warranty, take it to an authorized Aeron seat dealer in Mexico, Canada, or the United States. Or better yet, take the damaged product to the authorized dealer from whom you originally purchased the product. Visit the Herman Miller website to find an authorized dealer near you. If, on the other hand, the warranty period for your chair has expired, it is best to have it repaired by an authorized dealer, although you will have to pay for labor and materials. Attempting to repair it yourself or by someone who is not knowledgeable about the Aeron chair’s mechanisms could worsen your condition.
Step 5: Provide proof.
You may be required to provide proof that you purchased your Aeron chair from an authorized dealer, as only authorized dealers can extend the warranty provided by Herman Miller, Inc. In addition, you may be required to provide proof that the product was installed in accordance with company specifications and that it is still covered by the warranty.
Step 6: Expect.
While you may experience certain inconveniences such as lost time and lost business, it is best to wait and not take the matter of repairing your high-end office chair into your own hands to ensure that your Aeron chair is properly serviced and carried. . good care of