Benefits of Click-to-call
Click-to-call options can streamline customer interactions and increase first-time resolution rates. Research shows that 88% of customers prefer websites with this feature to those without. Click-to-call options also improve website conversion rates. Here’s why you should incorporate them into your website:
Click-to-call can increase eCommerce sales by 20 to 45 percent. In addition, it can increase conversions by as much as 200% on mobile devices. Consumers are looking for quick, convenient customer service, and businesses need to provide it. Additionally, a click to call feature allows for businesses to identify valuable customers and tailor their services to meet their needs.
Click-to-call helps you connect with high-priority leads through a callback model. This feature allows customers to connect with live customer service representatives almost immediately. Whether customers are calling about business hours, product details, or a technical issue, a click-to-call button will help them get the answers they need as quickly as possible. Consumers prefer human contact over email or live chat.
Benefits of Click-to-call How to Move ahead in the Business
Click-to-call buttons allow businesses to reach Millennials who are eager to connect with a business. With an estimated $1.3 trillion dollars in annual spending, millennials are an important demographic for any business. To reach these customers, businesses must adapt their websites to suit the needs of these consumers. For example, 64% of consumers become frustrated with a website that doesn’t provide them with a phone number. Conversions also decrease as a result.
A click-to-call button is a powerful tool that can improve your bottom line. This small, yet powerful feature is easy to implement and offers a bucket of benefits. It can help your business increase sales, customer satisfaction, leads, and bottom-line profitability.
Click-to-call offers a convenient way for customers to contact a business without leaving the comforts of home. A click-to-call button can be added to a website or mobile app, making it easy for customers to reach a live person.